Wysa UK App Terms of Service for Children
Latest Revised Date: Apr 17, 2025 (GMT)
Version: 4.0.0
This is only a child-friendly version of our main Terms of Service. Please read the main Terms of Service for more details. In the event of conflicts between this version and the main Terms of Service the latter shall prevail.
This terms of service applies to our Apps - Everyday Mental Health by Wysa mobile App (“Waitlist App”), Digital Referral Assistant application (“DRA" or "Referral web widget”) and Therapist Companion ("Co-Pilot"). The main Terms of Service and this child-friendly version are a legal agreement between you and us (“Wysa”).If you are under the age of 16, you have read the main Terms of Service with your parents or legal guardian and agree to it.
Services We Offer
One or more services may be provided on behalf of your Institution
Important Notes
About our Apps
With the apps, you can chat with an artificial intelligence (AI) coach to get access to tools and techniques to help manage your emotions and support your mental and behavioural health and well-being.
Intended Use of Our Apps
DRA:The DRA is an AI enabled conversational agent software designed to support client services (“Institution”) that offer and/or provide mental health care. The DRA collects and transfers a range of demographic and screening information, as defined and agreed by the client service, to Electronic Patient Record (EPR) systems for review by the client service clinician. The DRA software uses transparent conditional logic to minimise the question flow for individual users and surface flags to indicate priority areas for client service clinician attention. The DRA software is intended for use in adults age 16 or older and does not suggest potential diagnoses or replace clinical judgement.
Waitlist App:The Waitlist App is an AI-driven conversational agent intended to assist individuals with subclinical or clinical symptoms of anxiety or low mood in managing emotional distress through evidence based techniques such as CBT, goal setting and emotional acceptance. The Waitlist software provides feedback and personalised insights based on user-input data and helps users set meaningful personal goals and take actionable steps towards positive change. It is intended for use by individuals over the age of 13 (or 11+ if agreed by the provider) as a stand alone support tool or in conjunction with regular physical or mental health focussed clinical care (during waiting periods, between appointments, and/or as an adjunct to individual or group therapy). It is not a substitute for professional medical advice, and does not provide medical advice or diagnoses. It is not recommended for use in crisis situations, nor is it suitable for use by those with severe and enduring mental health problems.
Read the main Terms of Service for details about how to use our apps and services.
Who can Use our app
Wysa Account
Where required to create a Wysa account, you will need to provide accurate information and keep your password secure.
Use of DRA Service
When you use our DRA service, are agreeing to the following rules:
Use of Wysa CCBT and Therapist Companion Service
Note: This service is currently available only for research and clinical investigation purposes.
When you use our CCBT and Therapist Companion service, you are agreeing to the following rules:
Use of Wysa+ Service
When you use our Wysa+ service, you are agreeing to the following rules:
Additional Terms
Your Conduct during use
User Content
Mobile Software
No Professional Advice
Monitoring and Safety
Termination
Indemnity and Warranty
Limitations of Liability
Governing Law
Changes to Terms