We have different services you can use:

• DRA: Submit a referral for talking therapy services.
• AI Coach: Chat with an artificial intelligent system.
• Digital Tools: Resources to help with your feelings and well-being.
• e-Triage referrals: Get additional help from your Institution (for CYP users).
• CCBT: Mental health and well-being computerized CBT programmes.
• Therapist Companion (TC): Connect with your Institution assigned clinician.
• (Coming soon) Wysa+: A new version of the AI Coach using Generative AI.

When you use our apps, we might collect the following data:

• About you: Information you give us like your nickname, age range, or gender.
• Conversation: Text messages that you submit in the app.
• Health Info: Answers to health and well-being questions.
• Device Info: Your phone type and operating system. Your screen choices.
• Cookies: Tiny files that help us run the app.
• Contact: If you email us, things like your email address and what's in your message.
• Pharmacovigilance: Your feedback to your Institution for any concerns about your medicines.
• Institution sharing: To use your information for purposes shared by your Institution. App usage and safety data that we share with your Institution.

Additionally, data we might collect when you use our services:

• When you use DRA: Information you give us when you fill the referral and assessment forms.
• When you use CCBT and/or TC: Information about your CCBT progress to your clinician.
• When you use e-triage referrals (for CYP only): Information you submit to request for help.
• (coming soon) When you use Wysa+: Your messages sent and used by Gen AI technologies.
• When you join our testing and research initiatives: Information about you and health info.

• To make the app work and provide our services.
• To help you manage your mental health and well-being.
• To keep you safe.
• To make sure you are getting the right help.
• To make the app and services better.

• To Help You: Understand your feelings and offer tools to manage your mood and improve your wellbeing.
• To Keep You Safe: Inform your Institution if there is an emergency.
• To Improve App: See what works and what does not.
• Health and Wellbeing Data: Share with Institution or clinicians to care for you.
• To communicate: Correspond and address your requests and complaints.
• Pharmacovigilance: For your pharmaceutical Institution to hear about any drug side effects.

• Legal grounds: Every processing we do has a legal basis as per UK data protection laws.
• Strong Passwords: Only authorised people can see your data at our end.
• Encryption: Protects your information as it moves.
• Checks: To remove any personal identifiers you submit. This keeps your private details safe.
• Data in UK: Stored safely on UK cloud servers.
• Storage time: Keep it with us only for the time agreed with your Institution. Where not provided, keep it for upto 10 years.
• No Ads: We do not sell your info to advertisers.
• Reset My Data: Delete your messages anytime from your app settings.
• Responsible AI: Build safeguards to ensure AI responses are safe during conversations.
• (coming soon) Gen AI safety:
  • What you talk about is never stored at Gen AI.
  • Your messages are not used to teach or train Gen AI.

• Necessary Cookies: Make the app work.
• Analytics Cookies: Help us improve the app.

We share your data with companies that help run our app. They need your data to do their jobs.

• Amazon Web Services (AWS)

  • Data: All your data in the app
  • Purpose: Keep our service working smoothly
  • Location: United Kingdom

• MongoDB ATLAS

  • Data: All your data in the app
  • Purpose: Store your data safely in a database
  • Location: United Kingdom

• Firebase, Google Analytics

  • Data: Anonymized event data, Cookie Info
  • Purpose: Understand how you use the app for improvements
  • Location: United States

• Branch.io

  • Data: Email ID
  • Purpose: Help you access the app easily
  • Location: United States

• Google Workspace

  • Data: Email ID
  • Purpose: Answer your questions and feedback
  • Location: Europe

• CloudFlare

  • Data: IP address
  • Purpose: Keep our service secure
  • Location: United States

• Mailgun (Sinch)

  • Data: Email ID, alert details
  • Purpose: Send emails for urgent alerts
  • Location: United States

• Voodoo (SMS)

  • Data: Email ID
  • Purpose: Send links and verify identity
  • Location: United Kingdom

• getAddress.io

  • Data: Postcode
  • Purpose: Find addresses quickly
  • Location: United Kingdom

• Zendesk

  • Data: Email ID, email messages
  • Purpose: Customer support
  • Location: United States

• (coming soon) Open AI

  • Data: conversation with AI
  • Purpose: Improved conversations using Gen AI technology
  • Location: Data not stored

We might share your data to follow the law. This includes:

• Insurance companies
• Courts
• Police
• Other important organisation

If we sell or join with onother company, we might share your data. New Companies will use your data like we did. We will tell you by:

• Website notice
• Telling your institution
• App notification
• Updating this privacy notice

• To run our app and services, we sometimes move your data to other countries.

• Some countries do not have strict data laws.
• We take extra steps to protect your data when moving it from Europe or the UK.
• If a country has good data protection, we do not need extra steps.

• They might need to send your data outside the UK or Europe.
• We have agreements to keep your data safe.

• We might share some of your data with our team in the UK, and India.

What Can You Do About Your Data?

• Ask Questions: Find out how we are using your data.
• Get a Copy: Request a copy of the info we have about you.
• Fix It: Ask us to correct any wrong or missing info.
• Delete It: Request deletion if we do not need your info anymore.
• Pause It: Stop using your data while we check your questions.
• Change Your Mind: If you said yes before, you can say no later.
• Send It Elsewhere: Ask us to send your data to someone else electronically.
• Object: Tell us not to use your data for certain things.
• No Marketing: Unsubscribe from marketing emails.
• Be Fair: When you use our app, we promise to treat you fairly and respect your choices.
• No Sale: You have the right to say "no" if you do not want us to sell or share your data.
• Automated Decisions: Ask us to stop computer-made decisions about your data unless it is important or you agreed.

How to Use Your Rights

• Usually, it is free to use your rights.
• We might check if it is really you.
• Contact us using the details at the top of this notice.
• We will reply within one month.

When We Might Say "No":

• The law asks us.
• It affects someone else's privacy.
• It could harm you, us, others.
• We keep some information to make sure our research is accurate.
• The request is too much or does not make sense.

Contact us

• Write to us at [email protected]. If you have any questions or concerns.

Contact ICO:

• If you are still unhappy, you can complain to the ICO. ICO's Address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: ICO Complaint

• Other Websites: When you click on links, they have their own rules.
• Stay Safe Online: Check guides on Cyber Aware and ICO websites. You can find them in our main privacy policy.
• Read more in our main Privacy Policy.

• We will let you know in the app if we change this policy.
• If you keep using the apps, it means you are okay with the changes.
• Read the changes in our main Privacy Policy.